Forex Algos | Request Refund – Average Reply Time is 3 Days
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Request Refund for ForexAlgos BlackBox Membership
ForexAlgos is committed to delivering reliable, transparent, and performance-driven algorithmic trading solutions to all members. We understand that every trader’s journey is unique, and results may vary based on market conditions, individual strategy application, and user expectations. This Request Refund page provides a structured and fair process for eligible clients to request a refund if their experience with the ForexAlgos BlackBox does not meet their expectations or goals.
Our Philosophy on Refunds
At ForexAlgos, we believe in aligning our services with genuine trader satisfaction. While our AI-powered BlackBox system is designed to deliver high-probability trades using scientific models and historical validation, it’s important to recognize that no trading system guarantees profits. As such, we offer a clear refund policy rooted in fairness, data accountability, and user transparency.
This page exists to ensure that members who feel the system has not performed as expected have an accessible, respectful process to voice their concerns and request a refund within the policy terms.
When Is a Refund Eligible?
Refund eligibility is based on a few key conditions designed to ensure that both parties—ForexAlgos and the member—have made a good-faith effort:
- Documented Trading Activity: Members must demonstrate that they actively used the ForexAlgos BlackBox during the refund period. Submission of trade history, session logs, or screenshots may be required.
- Time-Based Window: Refund requests must be submitted within the specified time window after purchasing a membership (as outlined in the Terms of Service).
- Genuine Reason: Refund requests based on strategy misalignment, unsatisfactory performance under normal trading conditions, or technical limitations may be considered. Refunds due to market losses unrelated to system failure are typically not granted.
- No Violation of Terms: If the user violated any terms of use or attempted to manipulate system access or misrepresent activity, the refund may be denied.
Why Refund Requests Are Reviewed Thoroughly
We carefully review each refund request to maintain a fair policy for all members and to prevent misuse. Algorithmic trading is a performance-based service, and our systems are continuously tested under real-world trading scenarios. The refund process is not automated; each case is reviewed by our team to ensure accountability and fairness to both the user and the platform.
We aim to protect serious traders who genuinely test and evaluate the system under realistic conditions—and not those seeking to exploit refund policies after profiting or using our intellectual property unfairly.
How to Submit a Refund Request
To submit your request:
- Use the form on this page to provide your registered email, purchase details, and a brief explanation of your refund reason.
- Attach any relevant proof of usage—such as trading history, screenshots, or session summaries. This helps us validate your request faster.
- Optionally select the week or session period you’re referring to using the dropdown provided in the form.
- Click “Submit” and our support team will initiate the review process.
You’ll receive an acknowledgment email and a decision update within a few business days. In some cases, we may request additional clarification before finalizing the decision.
Respecting the Process
We request all users to approach the refund process with mutual respect and understanding. ForexAlgos maintains this policy not as a loophole, but as a gesture of good faith. We genuinely want every client to feel satisfied with their experience—and if not, to leave feeling heard and respected.
Still Have Questions?
If you’re unsure about your refund eligibility or want to clarify any conditions before submitting the form, feel free to reach out via our support page or web meeting booking interface. Our team is here to guide you with complete transparency and help you navigate the next step.
ForexAlgos stands by a philosophy of accountability, trust, and long-term client relationships. We hope your experience with us reflects that commitment—regardless of the outcome of your refund request.